All Sales Are Final Because RESTORE is a pure, unsealed cosmetic body oil, we cannot legally or safely restock returned items. For strict health, safety, and hygiene reasons, all sales of topical cosmetic oils, professional recovery blends, and personal care products are final. We do not offer returns, exchanges, or refunds on opened or unopened topical items once they leave our fulfillment center or studio.

Damaged or Defective Items We meticulously inspect and carefully package every small-batch bottle before it leaves our facility. However, if your order is damaged in transit, we will make it right.

If your bottle arrives broken or leaking, you must contact us within 48 hours of delivery. Please email us at support@energyandbalance.net with:

• Your order number

• A clear photograph of the damaged bottle and the shipping box

Upon reviewing the damage, we will send a replacement bottle immediately at no additional cost to you.

Lost or Stolen Packages Once a package is handed over to USPS and tracking indicates it has been delivered to your designated address, Energy & Balance Massage Oils is not responsible for lost or stolen items. Please ensure your shipping address is secure.

Contact for more info.